Refund policy

AUREM ATTIRE
RETURN POLICY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; FEES APPLY.
Can I return my order? Yes, you can.
If you are not satisfied with the items you ordered, you have the option to return them within
30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the appropriate parts and components, and the packaging has
arrived exactly as it did with the product.
2. Normal wear and tear on the product is evident; damage due to careless handling
is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before
the return process begins.
4. The product was found to be defective immediately upon receipt.
5. We reserve the right to charge the customer for shipping costs.
6. The return will be processed within 7 business days, and if the conditions are met,
the refund will be officially processed within this period.
*We reserve the right to refuse returned items if we suspect that the
items have been used or damaged through no fault of our own.
How can I return my order? If your order meets the above conditions,
you must follow these steps to initiate the return process.
-Send an email to: info.auremattire@gmail.com
-Make sure the email includes the following:
Order number
Reason for the return request
Photo of the product if it is damaged
Customer’s first and last name
Customer’s address
We will then contact you and provide the return address. Never send the
return to the sender; we will send you the correct address after you request it.
You, the customer, are responsible for the shipping costs of returning the product. The consumer has the right to cancel the purchase in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes not primarily related to their business or professional activity:
A.
CANCELLATION TERMS
Right to Cancel
The cancellation period is 14 days from the day on which you or a third party designated by you (other than the carrier) received or accepted the last item.
Since we operate a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot halt the shipping process until delivery, so a refund upon receipt of the goods is not possible.
To exercise your right of withdrawal, you must notify Aurem Attire
by means of a clear statement (e.g., via email) of your decision to
withdraw from this contract. The withdrawal is effective once we have received the goods. The costs of returning the goods shall be borne by the buyer.
Tracking for Shipments in Transit
Since our products are shipped from Asia, there may be longer transit times
over which we have no control. If the products are already on their way to
you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you may inform us of your cancellation in advance.
To ensure the fastest possible refund, we ask that you send us a
shipping confirmation.
Consequences of Withdrawal If you withdraw from this contract, we must refund
all payments we have received from you, excluding delivery costs
(with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive notification of your withdrawal from this contract and the receipt of the goods. For this refund, we will use the same payment method you used for the original transaction, unless we expressly agree otherwise with you; under no circumstances will you be charged any fees for this refund.
1. ** ALL RETURNS MUST BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER’S EXPENSE.
REFUND POLICY
Returns
Our return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately we
cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as
when you received it. It must also be in the original packaging.
Several types of products are exempt from being returned. Perishable goods such as
food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that
are intimate or sanitary items, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
• Gift cards
• Downloadable software products
• Certain health and personal care items
To complete your return, we require a receipt or proof of purchase. Do not send your purchase
back to the manufacturer.
There are certain situations in which only partial refunds are granted (if applicable):
• A book with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
• Any item that is not in its original condition, is damaged, or is missing parts for
reasons not attributable to our error
• Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you of the approval or
rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your
credit card or original payment method within a certain number of days.
Delayed or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then
contact your credit card company; it may take some time before your
refund is officially posted. Then contact your bank. There is often a processing delay
before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at info.auremattire@gmail.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same
item, please email us at info.auremattire@gmail.com and ship your item to: Address,
Company Name, City, ZIP Code, Country.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a
gift credit for the value of your return. Once the returned item is received, a gift certificate will be
sent to you.
If the item was not marked as a gift at the time of purchase, or if the donor received the order to be
shipped to them later, we will issue a refund to the donor, and they will receive the refund separately from your return.